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Our Response to COVID-19

During the current pandemic, Optimum Home Care will continue to focus on fostering independence for all clients within their home. Optimum Home Care will continue to be here for you and your loved ones, keeping up to date with changes in guidelines and regulations as advised by the B.C. Centre for Disease Control (BC CDC) and both Northern and Interior Health Authorities Public Health.

What to expect with home care visits? 

During the COVID-19 pandemic, you can expect staff to complete both self and client screening before proceeding with care.


The staff will screen the client prior to initiating the visit. You can expect the staff to ask questions about how you are feeling that day, if you have any symptoms of COVID-19 and if anyone in the household is experiencing symptoms of COVID-19. If you or anyone in your home are feeling unwell at the time of the visit, please inform the staff member to allow them to initiate the appropriate steps and adjust care accordingly. 

A Walk in Park
Personal Protective Equipment 
Image by Mier Chen

All staff are required to wear personal protective equipment (PPE) during client visits. 

You can expect staff to be wearing medical grade face masks or face shields, during the entirety of their visit. 

You can also expect staff to perform hand hygiene regularly throughout their visit; with either soap and water in the home, or with hand sanitizer. 

Staff will be wearing gloves with all client care. 

If a client tests positive for COVID-19 and requires home care, staff will be required to wear full PPE. Full PPE includes gloves, gown, mask, goggles/ face shield and head covering. Staff must ensure that the client and anyone else in the household are wearing a face mask during the duration of the staff members visit with the client and will dispose of the PPE immediately after the visit. 

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